The form was sent off and shortly after a meeting arranged. Child care was arranged, transport for the return trip arranged. On the day the car broke down.

Telephone calls made and apologise made but underlying this was a feeling of failure but not of her making.

A second interview was arranged, but no transport could be provided by friends and family. At the destination station only stairs existed and when a stranger was asked about disabled access the stranger was rude and very disparaging towards her. Rather than help she left a mother and child in distress.

I have witnessed melts down of this young lady and I am very impressed how she coped.

Telephone calls were made and proof of train tickets had to be provided to satisfy the agency.

We are now waiting for the next visit to take place.