Some people became very frustrated with the working practices that were prevalent. Fellow people were also suffering at the hands of a few but time and time again efforts to rectify the situation was simply thwarted.

Typically, managers would not entertain the fact we did not have sufficient time.  We did not have the correct resources to do the amount of work we had been given as it was far greater than the originally estimated. It appeared to me the was a situation of collective denial where it was considered the experienced staff were wrong irrespective of the facts.

Unachievable demands were regularly made and as a subsequence some people started to only answer direct questions and close conversations down as soon as they could so as not to convey any ‘bad news’.

This is contrary to open communications that is necessary in a design office.