From early on it became apparent that the customisation of this blended software had not been done. When I raised this issue I was ignored. No matter how explicit I was in arguing my case I was just knocked back and told use it.
I asked many times for the project handbook or company guidelines – that should exist and should describe the anticipated working practices, but nothing materialised until a casual conversation revealed it did not exist.
Jumping ahead a little, and this is the nub of my problem, when other senior people had to acknowledge my sentiment about this and a lot of other related issues, it became clear that, on the whole I was correct. BUT by then the damage had been caused as I had slowly became persona non grata and by some not worth the salary I was earning.